Returns & Exchanges

How do I exchange a shirt I purchased?

Unworn / unwashed items may be exchanged for another item using the following instructions. Send your unworn / unwashed items to us at:

G2OH Exchanges
1200 Northmeadow Parkway
Suite 120
Roswell, GA 30076
USA


Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name or email address of the purchaser.
  2. What shirts & sizes (don't forget to say whether you want men's or women's sizes) you want in exchange. You may also exchange for a different design.
  3. Sizes available are girl's (women's) Small thru XL & guy's (men's) Small thru 2XL. The men's XXL is $1.00 extra, other than that, shirts are exchanged shirt for shirt, no matter what you paid for them and how much they are on the website now.
  4. The address you would like your new shirts shipped to.
  5. The exchange fee (which covers re-stocking, processing the return and return shipping). Exchange fees are as follows: Domestic (USA & Canada) one shirt is $4.50, 2 shirts $5.00, 3 shirts are $6.60, then add $1 for each additional item. International: one shirt is $8.00, 2 shirts $10.00, 3 shirts are $12.00, then add $1 per additional item.  Please send cash (exact change only please, no difference can be returned), check or money order payable to “G2OH”, or a credit card number and expiration date.  Failure to send exchange fee payment will delay your return. Cash, checks and money orders in US Dollars only please.
  6. Lastly, if the shirt was a gift, and you do not want the original purchaser notified of the exchange, write “no email” on the packing slip and we will make sure they do not get any email notifications concerning the exchange.

How do I return a shirt I purchased?

If you are unhappy with your shirt for some reason, we recommend you email us before returning and see if we can fix your problem. Unworn / unwashed items may be returned for a full refund less shipping charges within 90 days. The refund will be given through the original method of payment. We cannot send cash refunds. It will go back onto the credit card or into the Paypal account that placed the order. If you want to send a return, please mail unworn / unwashed items to us at:

G2OH Returns
1200 Northmeadow Parkway
Suite 120
Roswell, GA 30076
USA


Include a note (or, ideally, write on the packing slip and include that) with the following information:

  1. The order number, or the name and email address of the purchaser.
  2. Please list the item(s) you are returning, and write “return for refund.”

I was sent the wrong shirt/I was sent a defective shirt.

If you received the wrong shirt or the shirt we sent you is defective, do not just mail it back to us. Please contact us at orders@g2oh.com with your order number and specifics on what we messed up, and we will take care of it for you.